Frequently Asked Questions
▲ How do I arrange admission to Austin Recovery?
Call 7 days a week (512) 697-8600 or toll free 1-800- 373-2081 to speak to an admission specialist.
▲ What are your admission hours?
Admission hours are 8am-2pm Monday through Friday. Appointments are encouraged but not absolutely necessary.
▲ I will be flying into Austin to come to Austin Recovery. How will I get from the airport to Austin Recovery?
Most of the time we are able to send one of our admission staff to the airport to pick you up. If we are unable to pick you up we will provide cab fare through Yellow Cab.
▲ What forms of payment does Austin Recovery accept?
Austin Recovery accepts payment by Visa, MasterCard, American Express, personal check or cash.
▲ Does Austin Recovery offer a payment plan?
Due to our affordable rates, Austin Recovery cannot offer a payment plan. Full payment is expected at time of admission but can be made incrementally by program. Speak to an admission specialist for details.
▲ What should I pack to bring to treatment?
Austin Recovery recommends for you to pack approximately 7 days of comfortable clothing, personal hygiene items (no aerosols or items with alcohol in the first 3 ingredients), medications prescribed to you with refills available, a spiral notebook ,reading materials that are self-help or recovery oriented and modest one piece bathing suit (females), swim trunks (males at Lodge). Pictures of loved ones are also allowed.
▲ Am I allowed to have my cell phone?
No. Cell phones, pagers, laptop computers, electronic games and Ipods are not allowed. If you have questions about items not listed here please ask an admission specialist.
▲ Is visitation allowed?
Yes, we encourage visitation from family and others who will be part of your recovery support system. Visitation is for friends and family that participate in the family program, which begins at 1:00 pm, on Saturday afternoons until 4:30 pm. Please arrive at 12:45 pm so the family program can begin promptly at 1:00 pm. Please note the following: Visitation is allowed beginning the second Saturday in treatment and thereafter. Visitation is not allowed in detox or the first Saturday in treatment. For safety and security purposes please do not bring any items for the client to visitation. Items may be mailed or dropped off anytime other than visitation day.
▲ Can I receive and make phone calls?
Due to confidentiality laws, a consent form must be signed allowing Austin Recovery to take a message. Incoming calls from persons on the consent form will be directed to your counselor. Outgoing calls are permitted as approved by your counselor per program rules.
▲ What phone number should I call to leave a message for my loved one?
Call (512) 697-8500 and the operator will route your call. If after hours or on the weekend follow the recorded instructions to connect to the appropriate program. Once admitted and assigned a counselor, your loved one may call you with their counselor’s direct phone number.
▲ Can I receive letters from home?
Yes. Incoming mail should be addressed to the client c/o:
Austin Recovery
8402 Cross Park Drive
Austin, Texas 78754
▲ Is cigarette smoking permitted at Austin Recovery?
Yes, smoking is permitted in designated outdoor areas during break times.
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